Through audio response system it is provided:

• Making prescriptions.
• order check.
• Providing personalized information and fax (dose, cost, diligence number missing, generic substitutes for name brands, insurance, possible side effects and counseling).
• Payment (paid subscription by credit card over the phone).

 

Frequently asked questions and concerns:

Patients can call first system to address their concerns, with communicating option directly with a professional if you have additional questions.

 

Insurance concerns:

• Providing telephone information and fax to independent individuals or groups members with classes of coatings, payments, benefits and discounts offered.
• Request for information (data updates, user location).
• Users can also use the system to report complaints, continue with a previous claim, and make suggestions.

 

Appointment Schedule:

• Registration schedule appointments (new, confirmation and cancellation).
• following up (recall through call or fax on schedule).
• Waiting lists (on Request an appointment can be anticipated according to available diary).
• Staff assignment:
• The personal can call Audio-response system, for programming the following week (or longer period).
• days application can be made through the system. Also, employees who want extra days, can transmit messages directly to the people mailboxes who can replace.

 

stocktaking Control:

• The system can automatically keep a record of what goes in and out and can make a list of materials needed.
• Through this service you can have an order system by fax, on very particular basis items, with the option of adding another at any time. It is an effective way to order only items needed.

 

Laboratory results:

Patients receive a confidential examination and identification number. When they call, and the test was negative, the system responds with a prerecorded message; if the result is positive, it will automatically connect with a doctor or nurse to explain the particulars review and results personally.